Refund and Returns Policy

Overview

Our refund and returns policy last 15 days. If 15 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable :

Video games that have been open from original package.
Iv Hydration.
Batteries.
Wrong item bought.
Wrong quantity.
Wrong color, size.

To complete your return, we require a receipt or proof of purchase. (Please send to email).

Please do not send your purchase back to the manufacturer. Send an email and will send you the address.

There are certain situations where only partial refunds are granted:

Video game or any electronic equipment that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery.

Shipping Address

Please make sure to write your address correctly when order is placed. We will not be responsible for item sent to wrong address or we will not replace the item send to wrong address.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. It may take 7 to 10 days.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days (Refer to your bank policies)

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at Gcp@mixi5.com.

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}. Make sure your address is correct and the item that you are buying is the right one and right size and what you need. We encourage you to double check your order.

Shipping returns

To return your product, you should mail your product to: Email us at gcp@mixi5.com.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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